How to transfer your Dell hardware warranty or get Dell hardware serviced or replaced
| Article ID |
412 |
| Product |
PLATO Web Learning Network |
| Issue |
This information applies only to customers who have purchased Dell hardware from PLATO Learning, Inc. * How do I transfer my hardware warranty to Dell Inc.? * I purchased my Dell hardware from PLATO Learning, Inc. Whom do I contact to get my Dell hardware serviced or replaced? * What is the number to call if I am outside the United States? |
| Resolution |
Transfer a Dell warranty or get Dell hardware serviced or replaced |
Details
Resolution
Find your service tag numbers
To transfer the warranty, you must provide Dell with the service tag numbers for your hardware. Dell uses these numbers to provide service and warranty on the hardware. The tag numbers are linked directly to the components and the date purchased for the system.
- For file servers, the service tag number can be found on the right side and back panel of the servers.
- For workstations, the service tag number can be found on the front of the system (under the USB ports) and on the back panel.
For your reference, please note that you purchased this Dell system from PLATO Learning, Inc. If needed, the phone number for our Dell account manager is:
800.234.9999, Ext. 42674.
How to transfer your warranty
To transfer your warranty to Dell Inc., please visit the following web site and follow the directions on screen.
https://support.dell.com/dellcare/tagtransfer.aspx
The hardware warranty usually takes 30 days to transfer, so it is important that you initiate the transfer of the warranty as soon as possible.
Whom do I contact to service or replace my Dell hardware?
- If you purchased your Dell hardware directly from Dell, contact Dell directly.
-
If you purchased your Dell hardware from PLATO Learning, Inc. and you transferred your Dell warranty, contact Dell Gold Support:
Phone: 800.624.9896
Web site: premiersupport.dell.com.
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If you did not transfer your Dell warranty and your hardware needs service or replacement, contact PLATO Support Services:
Email: http://support.plato.com/email
Voice: 800.869.2200
A PLATO Support Analyst will contact Dell to get a replacement part shipped to you.
- If you are outside the United States, please call this number: 800.822.8965, then press 1 and enter the extension 7269404.
U. S. Navy sites
Contact PLATO Support Services. A PLATO Support Analyst will contact Dell get a replacement part shipped to you. If needed, a technician will be dispatched to your site.
Email: http://support.plato.com/email
Voice: 800.869.2200
For more information:
Dell support site: support.dell.com
Dell premier support: premiersupport.dell.com
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